Medical Disclaimer

English Version

This Medical Disclaimer explains how our coordination support works alongside your healthcare team, including communication, medical decisions, and urgent situations.

Effective date: 14 September 2026. Last updated: 14 September 2026.

1. Our Role Alongside Your Healthcare Team

ChinaCare Concierge is operated by 天津康捷陪诊服务有限公司, based in Tianjin, China. We help international patients and families with communication, interpretation, and practical arrangements around care in China. Within the support we agree to provide, we help you communicate with the healthcare team and navigate the visit process, so you know who can assist with each next step.

Medical assessment, diagnosis, and treatment are provided by healthcare institutions authorized to provide those services and licensed healthcare professionals acting within their permitted scope. ChinaCare Concierge does not provide diagnosis, treatment, emergency medical services, medical advice, prescriptions, or clinical nursing. Our staff and coordination partners act in their agreed non-clinical roles when providing our concierge services.

2. General Information and Advice from Your Clinician

General information we prepare for the website, articles, FAQs, or inquiry replies is intended to help you understand services and plan practical arrangements. It does not assess your individual medical condition or replace advice from your treating clinician. A description of a hospital, checkup, or procedure does not establish that it is clinically suitable for you.

When we forward a hospital's response or translate a clinician's advice, we will make the source clear and faithfully convey the information. That medical opinion remains the opinion of the originating healthcare provider. Questions about its clinical meaning, risks, or suitability should be discussed with that provider; we can help facilitate that communication within our agreed role.

3. Understanding Your Doctor's Explanation

When interpretation or translation is included in your service, we can help you express questions and faithfully convey the healthcare team's explanations of results, treatment options, or instructions. If medical wording is unclear, we will help you seek clarification from the relevant healthcare professional.

Our coordinators and interpreters do not independently interpret your condition, recommend treatment, decide how medication should be taken, or alter clinical instructions. Those judgments belong to the healthcare team. We remain responsible for the translation and communication work we agree to undertake; this distinction does not excuse errors in our own work.

4. Medical Decisions and Informed Consent

Your healthcare provider explains proposed care, relevant risks, and available alternatives. Medical decisions and consent are handled by the patient or a person legally entitled to act for the patient, in accordance with applicable law and hospital procedures. Family involvement alone does not authorize someone to make decisions for a competent adult. Emergency medical decisions follow the applicable legal and hospital procedures.

We can assist with communication about medical consent documents and help you ask questions. Our staff do not accept appointments to make medical decisions or sign medical consent documents on your behalf. Administrative assistance, such as collecting a report, can be arranged with appropriate authorization and in accordance with hospital rules; it does not include authority to decide your treatment.

5. Treatment Expectations and Hospital Arrangements

Your healthcare team can explain the expected benefits, risks, and uncertainties of proposed care in light of your circumstances. Individual outcomes and recovery times vary. Our coordination service does not promise a particular diagnosis, treatment result, or recovery timeline.

Hospital acceptance, appointments, doctor schedules, and bed availability are confirmed by the relevant healthcare provider. Where we are coordinating these arrangements, we will relay confirmations and communicate relevant changes when we become aware of them, along with any practical alternatives available within our agreed role.

6. Getting Urgent Medical Help

If you have an urgent medical concern, contact local emergency services or a hospital immediately. Please do not delay seeking medical care while waiting for an email or consultation response from us. Our website and inquiry channels are not emergency response services.

During an accompanied visit, if you become unwell, we will help alert hospital staff or local emergency services and, where appropriate, notify your designated contact. Medical assessment, triage, and treatment are provided by the healthcare team. Ordinary concierge transport does not include ambulance or medical transport services.

7. Sharing Information for Your Inquiry

Please start with the practical support you need, such as location, timing, language, or accompaniment. Do not submit complete medical records, identity documents, diagnostic reports, imaging files, or other highly sensitive materials through the first website form.

If further information is necessary for a later request, we will explain its purpose, arrange an appropriate submission process, and obtain any required consent or authorization. Our Privacy Policy explains how information is handled.

8. Our Commitments and Related Terms

Our Service Boundary explains the practical support available and how arrangements are confirmed. Fees, payment, travel arrangements, cancellations, and refunds are addressed in the relevant service confirmation or contract and our Terms of Service.

This statement explains the roles of medical providers and coordination services. It does not remove our responsibility for the services we have agreed to provide or limit your rights under applicable law. If something in our communication or coordination is unclear or appears incorrect, please contact us so we can review it and help address the issue.

9. Contact

• Operator: 天津康捷陪诊服务有限公司, operating ChinaCare Concierge
• Email for questions about this statement or our support: [email protected]
• Contact address: Room 601, Building 4, Tiankai Plaza, Nankai District, Tianjin, China (天津市南开区天开广场4号楼601)

中文参考版本

本医疗免责声明说明我们的协调支持如何配合你的医疗团队，包括沟通、医疗决定及紧急情况的处理。

生效日期：2026年9月14日。最近更新日期：2026年9月14日。

1. 我们与医疗团队如何分工

ChinaCare Concierge 由位于中国天津的天津康捷陪诊服务有限公司运营，协助国际患者和家属处理来华就医过程中的沟通、翻译及实际安排。我们会在约定范围内帮助你与医疗团队沟通、衔接就医流程，让你清楚了解下一步由谁协助。

医疗评估、诊断和治疗由依法获准提供相应服务的医疗机构及在合法执业范围内工作的持证医疗专业人士提供。ChinaCare Concierge 不提供诊断、治疗、急诊医疗服务、医疗建议、处方或临床护理。我们的工作人员和协调合作方在提供礼宾服务时，承担已约定的非医疗支持职责。

2. 一般信息与医生的医学意见

我们为网站、文章、常见问题或咨询回复编写的一般信息，旨在帮助你了解服务和准备实际安排，不评估你的个体病情，也不能替代接诊医生的意见。介绍某家医院、体检项目或医疗操作，并不意味着它在临床上适合你。

如我们转发医院回复或翻译医生意见，会说明信息来源并忠实传达其内容。该医学意见仍属于原医疗服务提供方的意见。有关其临床含义、风险或适配性的问题，应与该方讨论；我们可以在约定范围内协助沟通。

3. 帮助你理解医生的说明

服务包含口译或翻译时，我们可以协助你表达问题，并忠实传达医疗团队对检查结果、治疗选项或医嘱的说明。如医学表述不清楚，我们会协助向相关医护人员进一步确认。

我们的协调人员和翻译人员不会自行解释病情、推荐治疗、决定如何用药或改变医嘱，这些判断由医疗团队作出。我们仍对自己承接的翻译和沟通工作承担相应责任；上述分工不免除我们自身工作失误的责任。

4. 医疗决定和知情同意

医疗服务提供方负责说明拟采取的医疗措施、相关风险和可选方案。医疗决定和同意由患者或依法有权代表患者的人，依适用法律及医院程序作出。仅因家属参与，并不使其有权代替具有相应决定能力的成年人作出决定。紧急医疗决定按照适用法律和医院程序处理。

我们可以协助就医疗同意文件进行沟通和提出问题，但工作人员不接受代作医疗决定或代签医疗同意文件的委托。代领报告等行政事务，可以在具有适当授权且符合医院规则时安排，不包含决定治疗的权限。

5. 治疗预期和医院安排

医疗团队可以结合你的具体情况，说明拟采取医疗措施的预期收益、风险和不确定性。不同患者的结果和康复时间可能不同。我们的协调服务不承诺特定诊断结论、治疗结果或康复时间。

医院接收、预约、医生排期和床位安排，由相关医疗服务提供方确认。如由我们协助协调，我们会传达确认结果，并在知悉相关变化后告知你，同时说明约定职责范围内可协助处理的实际替代安排。

6. 紧急情况下如何求助

如有紧急医疗问题，请立即联系当地急救服务或医院，不要为了等待我们的邮件或咨询回复而延误就医。网站和咨询渠道不承担急救响应服务。

陪同期间如你出现不适，我们会协助联系医院工作人员或当地急救服务，并在适当时通知你指定的联系人。医疗评估、分诊和救治由医疗团队提供。普通礼宾接送不包含救护车或医疗转运服务。

7. 咨询时提供哪些信息

首次咨询请先说明所需的实际支持，例如地点、时间、语言或陪同需求。请勿通过首次网站表单提交完整病历、身份证件、诊断报告、影像资料或其他高度敏感材料。

如后续请求确需进一步信息，我们会说明用途、安排适当的提交流程，并取得必要的同意或授权。隐私政策说明信息的处理方式。

8. 我们的承诺和相关条款

服务边界说明可提供的实际支持及安排确认方式。费用、付款、旅行安排、取消和退款，由具体服务确认或合同及服务条款说明。

本声明说明医疗服务与协调支持的分工，不影响我们对已承诺服务承担的责任，也不限制你依法享有的权利。如我们的沟通或协调存在不清楚或疑似有误的地方，请联系我们，以便我们核实并协助处理。

9. 联系方式

• 运营主体：天津康捷陪诊服务有限公司，运营品牌为 ChinaCare Concierge
• 声明及服务支持咨询邮箱：[email protected]
• 联系地址：中国天津市南开区天开广场4号楼601